Support center
The support_url field returned on each campaign in the /campaigns response links to a TapResearch-hosted support contact form for that participant's survey. Use it to give players a direct path to TapResearch support without requiring you to handle survey-related issues yourself.
When to show it
Display a "Get Help" or "Contact Support" link alongside each campaign in your offerwall UI. The link should point to the support_url value for that specific campaign.
Show it wherever the player can see the survey — on the survey list, on a detail card, or on a post-redirect screen. The goal is that if a player has a problem with a survey (e.g., completed but didn't receive credit), they have a clear path to report it.
End-user flow
- Player clicks your "Get Help" link.
- TapResearch's support form opens for that participant's survey.
- Player describes their issue and submits.
- TapResearch support handles the inquiry directly.
Publishers are not in the loop for individual support submissions — TapResearch owns resolution.
Caveats
No match or expired session
If the survey session can't be found, the support form directs the player to your support team. Provide a fallback contact channel for these cases.
Don't cache the URL
support_url is session-specific. Fetch it fresh from the /campaigns response on each wall load — do not store and reuse it across sessions.
Don't construct it manually
Always use the value from the API response. The URL format is internal and may change without notice.