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Version: 3.x

FAQ

My app hasn't gone live yet. Should I wait until it does before I integrate TapResearch?​

We've had many successful apps integrate before going live. We encourage you to begin the integration process as early as possible.

Where can I learn more about monetization?​

Check out our Publisher Monetization FAQ.

How can I be sure that my app is well-integrated with your SDK?​

We encourage you to send us a test build so we can ensure proper integration between your app, our SDK, and our servers.

What happened to other SDKs that were available in the past?​

The following SDKs have been deprecated and are no longer available:

  • Adobe AIR
  • Javascript
  • Supplier API

What is the difference in monetization between First Time Users (FTU) and Repeat Users?​

All survey takers are valuable, but repeat users offer the largest ROI.

The First Time User (FTU) experience is extremely important. We focus heavily on this experience to ensure users see the value of their time and the opportunity to earn rewards. Once an FTU converts to a repeat user, they quickly learn that successfully completing a 3–5 minute survey yields higher reward value than watching 5–10 videos.

What is a user profile and how is it used to map users to commercial surveys?​

User profiles are created when users first engage with the survey wall by answering profile questions.

Surveys are matched to users based on their profile responses. As users complete more surveys, their LTV (lifetime value) increases, keeping them engaged within your app.

When do we get paid?​

Payments are processed approximately 90 days after the month the revenue was earned.

To ensure on-time payments, contact finance@tapresearch.com to request a payment form.

What is the reconciliation process and why are user responses rejected?​

Market researchers may reject user responses for various reasons. The main reasons include:

  • VPN/Proxy usage - Using VPNs or proxies
  • Poor quality responses - Gibberish or nonsensical answers on open-ended questions
  • Speeding - Completing surveys too quickly to have read the questions
  • Straightlining - Selecting answers in a straight line on grid questions
  • Inconsistent responses - Contradictory answers (e.g., claiming to never have heard of Netflix, then saying they pay for it)

What if I have questions about billing or reconciliation?​

Please submit any questions to developers@tapresearch.com. We will do our best to answer in a timely manner.

What do we do if a user complains about an issue with a survey?​

While rare, issues do occur. We empower users to contact us directly through the TapResearch experience, allowing them to report issues so we can reward the user and address any problems.

If you are contacted by a user:

  1. Let us know immediately
  2. Email developers@tapresearch.com with:
    • User ID/Player ID/MAID
    • Time and date of the issue
    • Screenshots (if available)

Our customer support team will respond to and begin investigating all reported incidents within 24 hours.

Users can submit requests directly from the Survey Wall:

Support Request